Elements of Computer Credibility (PDF)
This article discusses how perceived credibility affects a user's experience
and how designers can increase perceived credibility.
Persuasive Technologies (Note: you need
to scroll down one page to see the article text.) (PDF)
BJ Fogg defines captology and introduces a series of articles on persuasive
technology featured in Communications of the ACM.
The Landscape of Persuasive Technologies
(PDF)
This article shows how persuasive technologies can be categorized along
four dimensions: domain, target user group, physical manifestation, and
persuasive strategy.
Credibility and Computing Technology
(PDF)
This article explains why credibility is important in certain technology
domains. Computing systems can gain or lose credibility due to various
factors.
Seductive Computing (PDF)
This article describes how software interfaces can be seductive by enticing
the user, appealing to emotion, going beyond obvious expectations, and
fulfilling promises.
